A newly surfaced passenger video has brought attention to the Enchanted Princess water leak incident, Santorini, which occurred while the Princess Cruises ship was anchored offshore Santorini, Greece.
The incident took place on May 15, when a significant water leak caused flooding inside Crooners Lounge and nearby public areas close to the ship’s central piazza. The footage was later uploaded to YouTube on July 19, offering a detailed look at the disruption and crew response.
Read the full Enchanted Princess review to explore ship features, onboard experience, and passenger insights in detail.
Princess Cruises Has Not Issued a Public Statement
At the time of writing, Princess Cruises has not publicly commented on the Enchanted Princess water leak incident in Santorini.
Some cruise industry reports suggest the flooding may have been caused by a burst pipe, although this has not been officially confirmed by the cruise line. Based on passenger footage and eyewitness accounts, the crew responded quickly and managed to contain the situation.
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Flooding Begins Near Crooners Lounge and Piazza
According to the passenger who recorded the video, the Enchanted Princess water leak incident Santorini began while guests were gathered near the Piazza, preparing to board water shuttles for excursions ashore.
What initially sounded like running water quickly escalated into a serious onboard issue.
“I heard what sounded like a waterfall,” the passenger said in the recording.
Moments later, passengers noticed large volumes of water pouring into Crooners Lounge on Deck 6. The water spread rapidly into surrounding hallways and public walkways before cascading down a spiral staircase.
Video footage shows water covering sections of the deck as crew members moved in to secure the area.
Busy Shuttle Operations Disrupted During Incident
The Enchanted Princess water leak incident Santorini occurred during a peak operational period, with many passengers waiting in the piazza for their shuttle numbers to be called.
The crowded environment made the situation more complex as water spread across key walkways.
The passenger who filmed the incident described it as a “mass of humanity” gathered in the area when the flooding began.
Many guests initially recorded the scene, not immediately realizing the seriousness of the situation unfolding around them.
Crew Quickly Manages Passenger Flow
As water spread across carpeted areas, crew members quickly took action to protect passengers and maintain order.
The shuttle queue was relocated from Deck 6 to Deck 7 to keep guests away from the affected area. Ship announcements informed passengers of temporary delays while emergency procedures were implemented.
Despite the sudden disruption, passengers noted that the crew remained calm and responsive throughout the situation.
Cleanup Efforts Begin Immediately
Although the timing of the Enchanted Princess water leak incident Santorini created operational challenges, it also allowed for faster recovery efforts.
Because most passengers had gone ashore in Santorini, the crew was able to focus on cleanup without heavy onboard foot traffic.
Recovery work included:
- Placement of wet floor warning signs
- Deployment of industrial drying fans
- Use of towels across affected walkways
- Removal of water-damaged carpet
- Installation of new carpeting
The affected area near Crooners Lounge remained an active cleanup zone during restoration.
Crooners Lounge Reopens Quickly
Despite the scale of the incident, Crooners Lounge was restored surprisingly fast.
According to passenger accounts, the venue reopened approximately two and a half days after the Enchanted Princess water leak incident Santorini occurred.
New carpeting was installed, and the space returned to normal use before the end of the voyage.
Some passengers, however, noted a faint musty smell in the area, suggesting ongoing drying efforts behind the scenes.
No Injuries Reported in Video
No injuries were mentioned in the passenger video documenting the Enchanted Princess water leak incident Santorini.
The exact cause of the leak has not been confirmed publicly, and it remains unclear whether any guest staterooms were affected. Based on available footage, the flooding was concentrated around Crooners Lounge, the Piazza, and nearby Deck 6 public spaces.
FAQs – Enchanted Princess Water Leak Incident Santorini
1. What happened during the Enchanted Princess water leak incident in Santorini?
A significant water leak occurred onboard Enchanted Princess on May 15 while the ship was anchored offshore Santorini, flooding areas near Crooners Lounge and the Piazza.
2. When did the Enchanted Princess water leak incident Santorini take place?
The incident took place on May 15, during a busy port call in Santorini, Greece.
3. Where did the water leak happen on Enchanted Princess?
The flooding mainly affected Crooners Lounge on Deck 6 and nearby public areas close to the ship’s central Piazza.
4. What caused the Enchanted Princess water leak incident Santorini?
The exact cause has not been officially confirmed, though some reports suggest it may have involved a burst pipe. Princess Cruises has not issued a public statement.
5. Was anyone injured during the Enchanted Princess water leak incident?
No injuries were mentioned in the passenger video that documented the incident.
6. Did the Enchanted Princess itinerary get affected by the water leak?
Based on available reports and footage, the ship’s itinerary was not significantly impacted, and scheduled port calls continued.
7. How did the crew respond to the Enchanted Princess water leak incident Santorini?
Crew members quickly moved passengers, rerouted the shuttle queue, and began immediate cleanup using towels, fans, and safety signage.
8. How long did it take to fix the flooding on Enchanted Princess?
Crooners Lounge was reportedly restored and reopened approximately two and a half days after the incident.
9. Was Crooners Lounge closed after the water leak?
Yes, the venue was temporarily closed for cleanup and repairs but reopened within days after restoration work.
10. Where can I watch the Enchanted Princess water leak incident Santorini video?
The passenger-recorded video was uploaded to YouTube on July 19 and shows the flooding and crew response in detail.
Enchanted Princess Water Leak Incident Santorini: Final Overview of the Incident
The Enchanted Princess water leak incident in Santorini highlights how quickly onboard conditions can change during a busy cruise port call.
While the flooding temporarily disrupted passenger movement, the ship’s crew responded efficiently and restored one of the vessel’s key public venues within days.
For many passengers, the most notable aspect of the incident was not the leak itself, but the speed and coordination of the recovery effort that followed.
Enchanted Princess Water Leak Incident Santorini: Watch the Original Video
The passenger video documenting the incident was uploaded to YouTube on July 19 and can be viewed here:
Sinking from the Inside: Enchanted Princess Cruise Disaster
Watch a more detailed video here. A cruiser documented the video about the Enchanted Princess water leak incident in Santorini.
